Frequently Asked Questions

Questions About Our Products

1. Why is it important to have mini moments?

Mini moments empower our little ones by adding tools to their mindful tool kit that they can carry throughout their lives.

Guided play or play that is led by an adult help our little ones thrive through a meaningful connection, building positive, trusting, and special bonds.

Meaningful playtime helps our little ones realign their mind, body, and spirit. It also allows them to fine tune motor skills, build confidence and learn about the world around them.

2. How old does my child need to be to start doing the yoga poses?

We recommend our yoga poses for minis from 2 years of age and up. Although under 2's show lots of interest in them on the wall!

3. When is the best time to try the Koala Yogi poses?

Our little ones can have a mini moment with koala yogi when….

✦ An energy release is needed, perhaps before naps, bedtime or after play lunch.
✦ They are feeling disconnected, to bring them back into alignment.
✦ They are feeling big emotions like overwhelm, stress or panic.
✦ Used instead of “time out” or sending them to “the naughty corner”.
✦ Extended family and friends come over as a fun activity to do together.

And they are also great…..

✦ As a tool for siblings to connect with each other.
✦ As a tool for parents and caregivers to connect with their little one(s)
✦ If YOU need a mini moment to yourself.

4. Is your Koala Yogi Card Set earth friendly?

Our Custom Drawstring Pouches are made from reusable and Global Organic Textile Standard (GOTS) certified organic cotton fibres, using water-based inks.

Our Cards are made from 100% recycled uncoated paper and are fully compostable and recyclable, using eco-friendly inks.

Quick tip - keep your cards protected in the pouch.

Have complete peace of mind that your purchase is kind to our environment and don’t forget that you can reuse the pouch and recycle or compost the cards.

5. Do you have any recommended gift ideas?

Our most popular gift is our Koala Yogi Decal Pack as we have pioneered this brand-new concept! However, our Koala Yogi Card Set is most cost effective.

6. Do you have any tips for the best decal arrangement ideas?

Yes, we absolutely do. Check out our highlights on @mini.moments.co or our blog post for different decal arrangement ideas. We have cool ideas for big and small spaces.

7. What product can I take out of the home?

The Koala Yogi Card Set.

From visiting friends and family to picnics and the beach or those long travel hours through the country or overseas, our card set is perfect for mini moments on the go. The cards are cased in an eco-friendly pouch that is A6, making it compact enough to fit in your handbag or in the back pocket seat of your car.

8. Are the decals safe from harmful chemicals?

Yes, our decals are consciously created and safe for your home (and your minis)

They are:

✦ Interactive
✦ Printed in Melbourne
✦ Eco and socially conscious
✦ Non-toxic (no PVC, BPA’S, lead, phthalates, glyco-ethers or formaldehyde)
✦ Water based
✦ Landlord friendly
✦ Low fire rated
✦ Removable and movable

9. Where are your decals made?

Our decals are printed in Melbourne using eco conscious, non toxic materials. Transparency is our top priority. We are proud of our co-creators and what they stand for. Find out more, from our blog post Behind The Brand.

10. Where can I stick the Mini Moments Co decals?

Our decals stick to any smooth surface. Think wall, mirror, window or even the fridge.

11. Can decals be purchased on their own rather than in a pack?

The Comfortable Seated Position is one of the most simple and calming poses to perform. If you are not sure where to begin, start right here.

It can be purchased on its own in both A4 and A3 options. Your order will also comes with 2 bonus how to cards!

12. What size does the Koala Yogi Decal pack come in?

We have both A4 and A3 options available. This is our best value pack as it comes with a complimentary Koala Yogi Card Set valued at RRP $30!

13. How do you use the koala yogi decals and card set together?

The cards are included in the Koala Yogi Decal Pack and they have fun descriptions on how to perform 5 child friendly yoga poses properly. You can then use the Koala Yogi Decals stuck on any surface as a reference point to perform the pose.

14. I want to store my decals away; can I do that?

No problem, simply keep the backing paper they came on and protective packaging they came in. This allows you to transfer them to a new location or store them away.

15. What if I change my mind and need to move the decal?

That’s ok. Our decals are magic! To reposition, simply lift an edge, peel it off and reapply.

Questions About Shipping, Delivery & Exchange

1. Do you ship internationally?

Yes, we do. Great news for all the minis worldwide. Standard international shipping is $30 and $50 for express.

2. Do you wholesale to other stores or education facilities like daycare?

Yes! Email us at hello@minimoments.co  with the subject as Wholesale for more information.

3. What is your return/exchange policy?

Click here for more information.

4. How about shipping within Australia?

It is FREE for all standard shipping in Australia! $12 for express shipping if you need to get it in a hurry!

5. Pre-orders

If you order a product that is a pre-order, all items will be shipped together once the pre-order item arrives. If you would like some of your order earlier, please place two seperate orders. The item available will arrive in the delivery time frames and the pre-order item will arrive when it becomes available.

6. I haven't received an order confirmation/shipping notification?

Firstly, check your spam! Otherwise, it is likely there has been a typo in the email address when placing the order. If you still can't find your order confirmation/shipping notification, please get in contact via hello@minimoments.co so we can double check that we have received your order.

7. Has my order been shipped yet?

We aim to dispatch your order within 72 hours from purchase unless the product description stipulates otherwise (i.e. if it is a pre-order item)

You will automatically receive a shipping notification when your order has been dispatched.

8. How to track my package?

The shipping notification email will contain an Australia Post consignment number. Please refer to Australia Post website: https://auspost.com.au/parcels-mail/track.html#/track and enter your consignment number to track your parcel. If you need any help tracking your package, please do not hesitate to contact us via hello@minimoments.co

9. When will I receive my order for standard delivery?

Once dispatched from our warehouse, Australia Post STANDARD delivery times are roughly 2-6 working days within Australia and can take up to 25 working days for the rest of the world. (subject to change)

We aim to dispatch your order 72 hours from purchase, unless the product description stipulates otherwise (i.e. pre-order items)

If you didn’t find an answer to your question you can email us at hello@minimoments.co  or check out the latest updates on delivery times. You can actually look up your specific country to check how long it will take.

https://auspost.com.au/service-updates/domestic-delivery-times (Australia wide)

 https://auspost.com.au/service-updates/international-delivery-times (international)

10. When will I receive my order for express delivery?

Once dispatched from our warehouse, Australia Post EXPRESS delivery times are roughly 1-4 working days within Australia and can take up to 18 working days for the rest of the world. (subject to change)

We aim to dispatch your order 72 hours from purchase, unless the product description stipulates otherwise (i.e. pre-order items)

If you didn’t find an answer to your question you can email us at hello@minimoments.co or check out the latest updates on delivery times. You can actually look up your specific country to check how long it will take.

https://auspost.com.au/service-updates/domestic-delivery-times (Australia wide)

https://auspost.com.au/service-updates/international-delivery-times (international)

11. My order is delayed, what do I do?

Please get in touch with us if your order has not been delivered within our delivery times.

Standard: Once dispatched from our warehouse, Australia Post Standard delivery times are roughly 2-6 working days within Australia and can take up to 25 working days for the rest of the world.

Express: Once dispatched from our warehouse, Australia Post Express delivery times are roughly 1-4 working days within Australia and can take up to 18 working days for the rest of the world.

Note: Covid delays may still apply, once the items have left our warehouse, we do not have control over how long the order takes but it should be delivered within the delivery time frame above.

EXPRESS DELIVERY IS STILL THE FASTEST WAY TO RECIEVE YOUR ORDER.

If you didn’t find an answer to your question you can email us at hello@minimoments.co or check out the latest updates on delivery times. You can actually look up your specific country to check how long it will take.

https://auspost.com.au/service-updates/domestic-delivery-times (Australia wide)

https://auspost.com.au/service-updates/international-delivery-times (international)